# Billing

Source: https://docs.tightly.io/help/settings/billing
Reviewed: 2026-09-07

## The question this page answers

How is this workspace paid for, where are its cards, invoices and receipts, and is a change or a cancellation scheduled? Billing carries no price list, no plan picker and no plan name: pricing is negotiated, and the plan is set with Tightly.

## What you see

The head is the page's name, Billing, with Talk to us at its right.

**Payment** is one row. It reads `Cards, invoices and receipts` with the door Open billing portal for a workspace on a live plan with a Stripe customer on file, `Not set up yet` for any other workspace billed by Tightly through Stripe, or `Billed through Shopify` for a workspace Tightly does not bill through Stripe.

**Pending** stands only while something is scheduled; with nothing scheduled the set is not there. Billing change reads "Billing change scheduled for {date}" with Keep current billing, and "Confirm through checkout" beside it. Cancellation reads "Scheduled for {date}" with Undo cancellation, and "Undo any time before that date" beside it.

## What to do

**Open billing portal** opens Stripe's own page for cards, invoices and receipts in a new tab. **Talk to us** opens Tightly's booking page in a new tab; it is the door for a plan change or a new plan.

**Cancel subscription** stands at the head's right on a live plan with nothing already pending, for a workspace not billed by Tightly through Stripe; a workspace billed through Stripe has no cancel button here. It opens a drawer, Cancel subscription: Why, one of six reasons (I no longer need the product, It's too expensive, I had technical issues, I couldn't onboard properly, I'm switching to another tool, Other), Anything else (optional), and the consequence before the button: "Cancelling takes effect at the start of your next billing cycle on {date}; access to Tightly ends then." The decline is "Never mind, I'll stay"; the act is Cancel subscription, and it waits until a reason is chosen. **Undo cancellation** reverses a scheduled cancellation before its date. **Keep current billing** stands where a billing change is scheduled, and goes through checkout.

Admins change this. Everyone else sees "Admins change this" once at the head and reads the rows; their buttons stay pressed off.

A store installed from the Shopify App Store is Tightly Lite and is billed through Shopify or not at all; nothing is sold on it. A paying workspace connects Shopify through its own app and is billed by Tightly. Tightly holds that rule when a charge is attempted, and refuses the wrong route with one of two sentences: "This organisation is billed by Tightly, not through Shopify." and "This store came from the Shopify App Store; nothing is sold on it."

## When it is empty or failed

A failed read prints "The subscription did not load." with Try again. A cancellation the server refused prints the server's sentence in the drawer, or "The plan was not cancelled; nothing changed." where it gave none. A checkout you left prints "The payment was cancelled; nothing changed." at the top of the page.