# The email agent's proposals

Source: https://docs.tightly.io/help/mail/the-email-agent
Reviewed: 2026-09-07

## What it is

A proposal is an act the email agent proposes as an Inbox row; a person presses. The email agent is Ask Tightly reading the files that land in a connected inbox, understanding what they say, and proposing one act per file that a person approves. It is Ask Tightly's own Skill, Reads your mail, on the ladder's second rung, `Drafts it, you approve`; it never sends, never moves money and never writes a record on its own. It is sold with Tightly Pro and switched on in Settings › Email, the row Reads attachments. Until it is on, nothing is read, fetched or proposed, and the rest of email works as it did.

## How Tightly decides it

The loop has five steps. **Read**: only mail whose sender or a recipient matches a supplier's or an account's contacts or domains is read at all; each new thread is read off a queue, and Tightly stamps the time it read each thread on the row, so the wait is a fact and never a guess. **Understand**: who wrote is decided by the sender's domain against the suppliers' and accounts' recorded domains, one match or nothing, never by a filename or a subject; what a file is comes from the sell-out intake's known layouts or the account's own published mapping; what a PDF says is read with the page cited under each figure. **The proposal**: one per attachment per act, as an Inbox row and the Mail row's badge; a second read of the same attachment files no second row. **Approve**: the row is assigned to the mailbox's owner, and a proposal whose owner cannot be resolved is not filed at all. **Execute and receipt**: the act runs through the object's own writer, and its receipt is the writer's own, such as `{n} rows recorded`, with the day and the person who pressed.

Four acts can be proposed: a sell-out file into Tightly Connect; a supplier's update to a purchase order (a confirmation, a moved date, a changed quantity or price); an account's claim; and, for a readable sell-out file whose sender's domain names more than one account, naming the account. A supplier invoice is refused before it is read, because Tightly holds no invoice. Corrections teach through the objects that already learn: attaching a file to an account records the domain, and Not this file with a reason becomes a case in the Skill's own evals, never a retrained weight.

## The words on the face

| Where | Words |
|---|---|
| Inbox kind | `Sell-out file` with Import and Not this file; `Supplier update` with Approve and Ignore; `Account claim` with Accept and Dismiss |
| Read | `Read from the file`, `Read from page {n}`, `Two accounts match`, `Account not named`, `Not recognised`, `Not read yet` |
| Files | `Sell-out · week {n}`, `Invoice · not read`, `None` |
| State | `Imported {date} · {name}`, `Not this file` |
| Settings row | `On since {date} · {name}`, `Off`, `Sold with Tightly Pro.` |

A percentage never prints; where confidence changes what a person does it is one of the words above. `Two accounts match` is left for a person, because two matches is no match. A file from a domain on no record reads `Account not named` and offers Attach to an account instead of Import.

## What you can do about it

Open the Inbox row or the Mail row's file. The file opens beside what Tightly read from it: the file's first rows or the cited page, the figure row (doors, units and the read word), and one consequence before the one button, "Lands {n} rows as {account}'s week {w}; their grade re-reads now." Press Import; the receipt replaces the button in the intake's own words, `{n} rows recorded`, the Mail row's state turns and the account's grade re-reads. Not this file with a reason becomes a case for the Skill's evals. After four approvals in a row with no correction on one account's sell-out files, the Skill offers a promotion to `Does it, then tells you` for that account and that act only, as a row a person accepts; an order or a claim never promotes. Turn the agent off in Settings › Email and nothing is read or proposed.

## Glossary line

An act the email agent proposes as an Inbox row; a person presses.