# Forgot password

Source: https://docs.tightly.io/help/access/forgot-password
Reviewed: 2026-09-07

## The question this page answers

I have forgotten my password; email me a link so I can set a new one and get back in.

## What you see

::: shot page
:::

The title is

> Forgot password

with one sentence under it, "The link we email works for 24 hours.", and no basis line or as-of. One field, Email, and one button, Send link, disabled until the address reads as an address. Under it, Back to sign in.

Once the link is sent the sentence reads

> If {email} has an account, a 24 hour link is coming.

with the address you typed echoed back, so a typo is visible. The sentence is conditional on purpose: Tightly answers the same way whether or not the address has an account, so the page never says which, and a stranger typing addresses at this form learns nothing about who holds one. Two controls follow: Send again, and Use a different address, which returns to the form with the value kept.

## What to do

1. Type the email you sign in with in **Email**.
2. Press **Send link**; Enter does the same.
3. Open the link in the email, which opens [Set a new password](../access/reset-password).
4. Press **Send again** for a second live link, or **Use a different address** to start over.
5. Press **Back to sign in** to return to Sign in without keeping the address.

A second Send again mints a second live link; the first stays valid until it is used or a day old. Tightly sends at most three links to one address in fifteen minutes, and at most ten from one network address; an ask past either answers the same sentence and sends nothing. Nothing here signs you in, changes a password or reveals whether an address exists.

## When it is empty or failed

Before a send, a malformed or empty address reads its own word under the field. A refused send keeps the form and its value and prints the server's sentence under the button where one was served; where nothing was, the page's one client sentence stands:

> The email could not be sent; try again.

with the support address, support@tightly.io, beside it; a sentence the server served stands alone. An account that signs in through Google or Microsoft is sent no link, and the page answers the same sentence: its password is set with the provider, and Settings under Profile says so for such an account.