# Something went wrong

Source: https://docs.tightly.io/help/access/error
Reviewed: 2026-09-07

## The question this page answers

Tightly just broke on me: what happened, is my work safe, and how do I get back to it? This is the crash page. It renders one thing, a page that stopped drawing itself, caught by the app's own boundary. It is not the page for a failed read, a refused write or a missing record; each of those has its own sentence in place.

## What you see

::: shot page
:::

The title is

> Stopped working

and the verdict states two facts, that the page failed and that your data did not:

> This page stopped working, and your data is unchanged.

Under it, one button, Reload Tightly, and beside it the support address, support@tightly.io, for a reload that lands on the same crash. Off production, on Tightly's own internal builds, one more line in code type names the cause, the error's name and message, so a Tightly person reading over your shoulder sees what broke; on production that line is absent. Nothing is red. No code number prints anywhere.

The page draws in the sign-in shell rather than the product frame, because a frame that broke cannot host its own crash page. While a Tightly person is working in your account on your behalf, their banner stands above the page with Return to admin, so a session that broke while they were inside still hands them back their own identity.

## What to do

1. Press **Reload Tightly**.
2. Where the reload brings the same crash back, write to support@tightly.io.

Reload clears the recorded error and reloads the whole app; the app then opens Home, or Sign in where the session has gone. It is the page's one button, and it is a full reload on purpose: the part of the page that broke keeps its broken state until the app starts again, so a soft return would land you back in it.

## When it is empty or failed

This page has no loading, empty or failed state of its own: with no error recorded it never renders, and the address opens Home. Two other failure faces are not this page. A part of the app that did not arrive, after Tightly was updated while your tab was open, reads that the page could not be loaded and offers Try again. A purchase order, a supplier or a stocktake that no longer exists opens Not found, as does an address that names nothing.